Delivery & Return
Get free delivery on bulk liquidation orders over $3,000! Need a specific delivery date and time? Schedule it for an additional fee to suit your business needs.
Delivery Options Overview
At B2Alpha Market, we understand the importance of fast, reliable, and efficient shipping for every order. Whether you’re purchasing individual products or bulk quantities for resale, we offer flexible delivery options designed to meet your business or personal needs. Each shipment is carefully handled to ensure your order arrives safely and on time.
Tracking & Support
Once your order has been shipped, you will receive tracking information so you can monitor your delivery status in real time.
Our dedicated customer support team is always available to assist with any delivery-related questions or special requests.
At B2Alpha Market, we take pride in providing dependable shipping solutions that keep your business moving forward. If you have specific delivery requirements, please contact us for a customized logistics plan.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3.Order Processing & Shipping
4. Receive or Pick Up Your Order in designated location.
We provide efficient and reliable delivery services for bulk pallet orders, ensuring your inventory reaches you quickly and securely.
Bulk Pallet Delivery Options
Standard Delivery (3-5 Working Days) |
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Expedited Delivery (Next-Day Delivery Available) |
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At B2 Alpha Market, we prioritize safe and timely delivery, ensuring your bulk pallets arrive in excellent condition. Contact us for more details on shipping options.
Exchange & Return Policy
At B2Alpha Market, customer satisfaction is our priority. We strive to ensure every product meets your expectations in both quality and value. However, because we also facilitate bulk and wholesale transactions, we maintain clear guidelines to ensure transparency regarding returns and exchanges.
Understanding Our Return Policy
While we carefully verify product quality before dispatch, some product categories—especially clearance, liquidation, or wholesale lots—may include mixed-condition items. For this reason, all sales are final unless the product received is significantly different from what was advertised.
That said, we do review return or exchange requests under specific, valid circumstances.
Eligibility for Returns & Exchanges
Customers may request a return or exchange if one or more of the following conditions apply:
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Incorrect or Misrepresented Goods: The received products differ substantially from the description or listing.
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Severely Damaged Merchandise: The majority of the order arrives damaged due to mishandling during shipping.
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Missing Key Components: Essential parts or items listed in the order manifest are missing.
Important Considerations
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Product Condition: Inventory may include new, open-box, refurbished, or customer-returned items depending on the sale type.
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No Returns for Buyer’s Remorse: Returns are not accepted based on personal preferences or resale outcomes.
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Inspection Upon Delivery: We recommend inspecting your order immediately upon arrival and documenting any damage or discrepancies before use.
Required Documentation for Return Requests
To process a return review, please provide the following within 3 days of delivery:
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Proof of purchase (invoice or order confirmation from B2Alpha Market).
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Photos or videos clearly showing the issue or damage.
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The original packaging and all included components (if applicable).
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A written explanation of the issue submitted to our support team.
Refund & Resolution Process
If a return request is approved, we may offer one of the following resolutions based on the situation:
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A partial or full refund,
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An exchange, or
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Store credit toward a future purchase.
Refunds are processed within 10 business days once approved.
Customers are responsible for return shipping costs unless the issue was caused by an error on our part.
Final Note
At B2Alpha Market, we aim to make every transaction smooth, transparent, and profitable for our customers. We encourage buyers to understand the nature of liquidation and wholesale purchases while trusting us to handle every order with integrity and professionalism.
If you have any questions or require assistance, our support team is here to help.
Contact Information:
B2Alpha Market
2161 Durham Dr, Saginaw, MI 48609
Phone: +1 (843) 321-8931
Email: sales@b2alphamarket.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
FAQs
If your order hasn’t arrived yet, please check your tracking number for the latest shipping updates. If tracking information is unavailable or delayed, allow additional time for processing and delivery. If your order is significantly delayed, contact our customer support team with your order number, and we’ll assist you in locating your shipment.
Delivery on public holidays depends on the shipping carrier’s schedule. In most cases, couriers do not operate on public holidays, which may cause slight delays in delivery. If your order is placed around a public holiday, please allow extra time for processing and shipping. For more details, check with our customer support team or refer to the shipping carrier’s holiday schedule.
Yes! We deliver to most locations. To check if we deliver to your postcode, simply enter it at checkout or contact our customer support team for confirmation. If your area is outside our standard delivery zones, we will do our best to find an alternative shipping solution.
Next-day delivery is available on select orders, depending on your location and the items you purchase. At checkout, you’ll see available shipping options for your order. If next-day delivery is not available for your area or product, we will provide the fastest possible delivery option.
In most cases, a signature is required upon delivery to ensure the safe receipt of your order. If you're unavailable, the courier may leave a delivery attempt notice with instructions on how to reschedule or collect your package. Some orders may qualify for delivery without a signature—please check the shipping details at checkout or contact our customer support for more information.
